DIGITAL TRANSFORMATION
In order to stand out among its competitors in the microfinance sector, Standard Life Organization (SLO) has redefined the usage of technology, people, and processes in its business models. As such, the organization migrated from operating manually to digital using three technologies that have helped in minimizing cost and paperwork such as Digital Field Application (DFA), Employee Management System (EMS), and Client facing Application. (CFA).
While the DFA is the staff-facing application that replaces handwritten records with computerized data, the CFA enables a prospective client to interact with the organization from his or her comfort zone and secure our services. The EMS allows staff to digitally interact with the organizational structure without the conventional use of paper as it relates to complaints, applications, appraisals, deployments, and transfers, etc. With this trio of digital initiatives, the followings subsist:
- Customers can view their transactions from their digital gadgets which enshrines transparency.
- There will be instant payment value and other transactional notifications via SMS alert.
- App assessable via offline mode.
- Reduced Turn-Around-Time (TAT) for both clients and staff requests.
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